Catalogue Products / Services

Maintenance, Repair, Support Plan
Advantage Telcom is committed to providing the highest level of support to the State of Texas. As such, our standard support telephone hotline can be reached between the hours of 6am (CST) and 6pm (CST) Monday through Friday (except National Holiday). The number is 800.208.9838. If the operation needs a higher level of support, up to 24 hours per day, 7 days per week, we can offer that to the State for an additional charge. Terms & Conditions MAINTENANCE SERVICES: Advantage Telcom agrees to furnish all necessary service, including parts and labor, to maintain the Equipment in good working condition. Regular maintenance service (non-emergency) during the warranty period will be provided without charge to Customer during normal business hours (8:00 a.m. to 5:00 p.m. Monday through Friday, except holidays). Emergency service during the warranty period (service required due to the Equipment's inability to accomplish either basic functions will be provided without charge to Customer seven days a week and twenty-four hours a day. Advantage Telcom agrees to replace or repair necessary parts without additional charge to Customer. Replacement parts may include reconditioned parts. Maintenance parts will be furnished on an exchange basis, and the parts that are replaced become the property of Advantage Telcom. Service provided under this Agreement does not guarantee uninterrupted operation, and Advantage Telcom's obligations hereunder are contingent upon Customer's timely compliance with the monetary obligations herein. EQUIPMENT ACCESS: In the performance of all services set forth herein, Advantage Telcom shall have, and Customer hereby grants, full and unrestricted access to the premises on which the Equipment is located. Advantage Telcom's responsibility to repair shall be limited to Customer's side of the point of connection between Customers' Equipment and the utility service or long distance carriers. EXCLUDED SERVICES: Maintenance service under this Agreement does not include repair or service required as a result of: (a) neglect, theft, misuse or accidental damage of the Equipment; (b) alterations or modifications to the Equipment performed by other than Advantage Telcom; (c) the failure of Customer to provide and maintain a suitable installation environment with all facilities prescribed by Advantage Telcom (including, but not limited to proper electrical power, air conditioning, or humidity control); (d) use of supplies or material not meeting Advantage Telcom specifications; (e) use of the Equipment for purposes other than those for which it was designed; (f) electrical work external to the Equipment or service connected with Equipment relocation, reconfiguration or additions; (g) cutoff of services to Customer by the utility; or (h) acts of God. If Customer requests service outside the scope of this Agreement, such repair or service will be furnished at Advantage Telcom's current applicable rates for time and materials.

Statement of Guarantee
Technical support after the sale is easily the most important ingredient of any proposal. We at Advantage Telcom are completely confident in our products and our abilities to implement and maintain them. As an integral part of every product we sell, we commit to our customer to furnish complete coverage and support throughout the duration of the manufactures warranty period to include all services shown below. MAINTENANCE SERVICES: Regular maintenance service (non-emergency) during the warranty period will be provided at an hourly rate to the Customer during normal business hours (8:00 a.m. to 5:00 p.m. Monday through Friday, except holidays), with a Four (4) hour response. Emergency service during the warranty period (service required due to the equipment's inability to accomplish either incoming, outgoing or internal calls, for Telephony) and (LAN-to-LAN, or LAN-to-WAN non-connectivity for Network) will be provided at an hourly rate to Customer seven days a week and twenty-four hours a day, with a Four (4) hour response. Advantage Telcom agrees to replace or repair necessary parts without additional charge to the Customer. Replacement parts may include reconditioned parts. Maintenance parts will be furnished on an exchange basis, and the parts that are replaced become the property of Advantage Telcom.

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